Namaste Mayor Public Complaint Hearing Service launched in Dhangadhi by UNDP

Dhangadhi: Dhangadhi sub-metropolitan city has launched a new app known as Namaste Mayor.

The app has been launched for the purpose of recieving complaints and greviences from the residents of the municipality . The service has been launched to promote good governance by reducing corruption. With the help of UNDP, on the occasion of the International Anti-Corruption Day, the sub-metropolitan said that this service has been incorporated since Friday.

Dhangadi city mayor Gopal Hamal, Kailali chief district officer Kiran Thapa and educationist and professor Dr. Hemraj Pant launched Namaste Mayor Public Complaint Hearing Service with the aim of jointly promoting good governance. Manoj Ojha, project officer of UNDP's Access to Justice Project through Institutional Reforms, said that Namaste Mayor greviences hearing service has been launched in Dhangadhi while this is also the first municipality in the country that welcomed the project and the local level.

According to him under the said service, the locals can make a complaint through Facebook, Twitter, Instagram and WhatsApp by scanning the QR code of Namaste Mayor. The sub-metropolitan city has also created a separate public complaint unit with the help of UNDP to collect complaints and suggestions. A toll free number of 16609152777 has been issued to receive complaints.

Inaugurating the Namaste Mayor greviences hearing service, Hamal, the mayor of Dhangadhi, said that everyone's cooperation is necessary to make Dhangadhi free from corruption. He also said that he is confident that everyone will support the desire to make the city corruption-free by speedily utilising the services provided by the sub-metropolitan city. Mayor Hamal said, "I issued a number to receive complaints the day I was appointed. I had requested the locals to complain about anyone involved in corruption. Fortunately, we have received no complaints in regard to corruption, I have the same government employees who were present in the last term but none have been involved in corruption, so it reflects that the person with authority must not be corrupt. If the person with authority remains corruption free it's harder for the subordinates to indulge."

He said I have decided to make Dhangadhi sub-metropolitan city a corruption-free city by providing fast services with the help of the Namaste Mayor app." The sub-metropolitan has informed that arrangements have been made to quickly address the complaints raised by the public through the Grievance Hearing Service. Before starting the public complaint hearing service, a rally against corruption was also taken out from Dhangadhi intersection to the sub-metropolitan office area.